Membership Database Specialist/Trainer

Organizer

Legal Internships and Externships

Membership Database Specialist/Trainer, Department of Finance and Administration

The American Association of University Professors (AAUP) is pleased to announce a Membership Database Specialist/Trainer position to be filled as soon as possible. This is an exciting opportunity to help with the implementation and rollout of the AAUP’s new Salesforce CRM. The Database Specialist/Trainer will be the main point of contact for our CRM vendor and will have primary responsibility for training and support to our chapters and staff. The ideal person for this job has an extensive database management background as well as experience leading trainings and workshops. This individual must also have the ability to work well with diverse individuals both inside and outside the AAUP.

Duties and Responsibilities

• Primary responsibility for training and onboarding AMS users, including

• Providing training and support for other staff members to use AMS database, including running chapter rosters and database reports
• Providing training and support to chapter field staff and chapter leaders on use of AMS database/community portal, including data input, data uploads, and running reports

• Primary point of contact for database updates and chapter support, including

• Reconciling membership rosters and making the appropriate updates in the database
• Reviewing/verifying chapter field staff/leaders input
• Setting up community groups for chapters and state conferences and coordinating business rules to assign members to such groups

• Primary responsibility for the development and maintenance of AMS business rules and analysis of database reports

• Provide membership and chapter customer service, including

• Answering telephone inquiries from members and chapters and handling member and chapter requests
• Serving as point of contact for email requests received by the membership office
• Periodic phone calls to chapter leaders to verify billing and chapter officer contacts and to address other concerns
• Monitoring membership email reminders and associated business rules within AMS
• Serving as primary liaison with payroll deduction chapters, including record management, outreach to chapter and/or institution contacts, and support of reporting needs

• Maintain membership database records, including

• Processing orders for membership dues, subscriptions, publications, and donations in the database
• Editing and updating membership records in the database including change of address, status, payment information, and other pertinent membership information
• Initiating refund processing as needed
• Following up on failed credit card transactions and chargeback notices in a timely fashion

• Responsibility for providing and maintaining all necessary membership reports in support of the Biennial Meeting and AAUP elections

• Responsibility for Foundation donor management, including producing reports from Action Network or other third party software until such function is incorporated into AMS database

• Other duties as assigned

Qualifications

• Three years’ CRM experience required; five years' experience preferred
• AA degree or equivalent work experience required; BA preferred
• Demonstrable proficiency in Microsoft Office required
• Demonstrable experience using membership database/AMS software, Salesforce-based application or Fonteva preferred
• Demonstrable experience with process documentation required
• Demonstrable experience working with interactive screen share tools like Zoom, Go-to-Meeting
• Strong attention to detail and accuracy are essential.
• Strong analytical skills
• Strong written and oral communication skills required; experience with leading workshops or webinars preferred
• Excellent time-management skills, including the ability to simultaneously manage multiple projects, prioritize tasks, and meet departmental benchmarks and deadlines required
• Experience working with individuals from diverse backgrounds and perspectives is required.
• This position requires a valid driver’s license and the willingness and ability to travel throughout the United States, to work irregular hours and weekends as needed.

Compensation

Salary range: $60,000 for minimum qualifications; higher salary for preferred qualifications and experience. Generous benefits package.

This position is designated as a nonexempt administrative assistant position in the Department of Finance and Administration and is part of the staff union bargaining unit.

To apply, email a resume with cover letter to membershipservices@aaup.org. Please include "Membership Services Office Coordinator - YOUR NAME" in the subject line of the email. You may also mail your resume and cover letter to AAUP, Attention: Membership Services Office Coordinator Search, 1133 Nineteenth Street, NW, Suite 200, Washington, DC 20036. No phone calls please. Review of applications will begin immediately and continue until position is filled.

The AAUP is an equal opportunity employer and does not discriminate on the basis of age, sex, disability, race, color, religion, national origin, marital status, gender identity or expression, sexual orientation, personal appearance, family responsibilities, genetic information, matriculation, political affiliation, or other characteristics unrelated to professional performance.

Women and minorities are encouraged to apply.

Organizer

The American Association of University Professors (AAUP) is pleased to announce a professional position for an organizer, to be filled as soon as possible. The Organizer will be central to implementing AAUP’s national strategy for building AAUP’s non-collective bargaining membership and local organizations. A successful candidate will be a skilled organizer, an effective strategist, and capable of operating independently and using good judgment. This is an exciting opportunity at a critically important time in the AAUP, the academy, and the labor movement. The Organizer will travel widely and will work under the direction of AAUP’s Director of Organizing. We invite you to join us in our vital work organizing academic workers to defend and advance the academic freedom, shared governance, due process rights, and economic security of the profession.

Duties and Responsibilities

• Developing and implementing issue or strategic campaigns for our chapters. This includes on-the-ground work to recruit and train organizing committees, as well as working on-site with members to plan and execute campaign objectives.
• Fostering leadership development and membership growth in our chapters and state conferences, including helping to develop new advocacy chapters on campuses where faculty and/or other academic workers do not have collective bargaining rights.
• Assisting AAUP chapters with building membership and engagement, including assisting our chapters with developing and implementing campus organizing plans.
• Advancing the Association’s collective bargaining program by staffing solo AAUP organizing drives as needed, as well as organizing drives where the AAUP-CBC partners with another union.
• Representing the Association before other higher education organizations, college and university bodies, and other unions and professional associations.
• Coordinating with Association leaders and staff on particular projects and long-range planning, including responsibility for planning content for campus, regional, and national training events.
• Other duties as assigned.

Qualifications

• Three years’ experience as an organizer required. (Union organizer experience preferred, but we will also consider candidates with political and community organizing experience).
• Experience with membership development, leadership identification, and grassroots organizing required.
• Knowledge of labor relations and professional issues relating to higher education preferred.
• Experience and demonstrated ability to work with professional groups and individuals required.
• Superior written and oral communication skills and computer proficiency skills—including working familiarity with MS Office suite required. Experience with cloud-based organizing databases preferred.
• Associate’s degree required; BA or advanced degree and experience teaching and/or conducting research in higher education preferred.
• This position requires a valid driver’s license and the willingness and ability to travel extensively throughout the United States, to work long, irregular hours and weekends as needed, and to accept lengthy field assignments and possible relocation. This is a national position and requires an ability to travel and work throughout the region. A willingness to live in the Washington, DC, area is preferred.

Compensation
Salary range: $65,000 for minimum qualifications; more for preferred qualifications and experience. Generous benefits package.

Position Classification
This position is categorized as a probationary senior program officer in the Department of Organizing and is part of the staff union bargaining unit. This is an exempt position and not eligible for overtime pay.

To Apply
To apply, please submit a resume and cover letter. You can email them to podos@aaup.org.  Please include “Organizer-YOUR NAME” in the subject line. You may also mail your resume and cover letter to AAUP, 1133 Nineteenth Street, NW, Suite 200, Washington, DC  20036, ATTN: Organizer Search. No phone calls please. Review of applications will begin immediately and continue until position is filled. 

The AAUP is an equal opportunity employer and does not discriminate on the basis of age, sex, disability, race, color, religion, national origin, marital status, gender identity or expression, sexual orientation, personal appearance, family responsibilities, genetic information, matriculation, political affiliation, or other characteristics unrelated to professional performance. 

Women and minorities are encouraged to apply. 

Legal Internships and Externships

The American Association of University Professors (AAUP) is seeking qualified interns or externs for summer or the academic year.  

The intern and extern positions will be in a legal department currently staffed with two lawyers and one paralegal and involves significant in-house legal and other support work for the Association. The legal office files amicus briefs in higher education cases of national significance, provides legal information on a wide range of issues to staff and members all over the country, and acts as a resource on higher education issues.  Staff and volunteer lawyers are experts in such areas as academic freedom, discrimination, affirmative action, intellectual property, and employment.  Interns and externs can expect to be asked to research and write on a variety of legal issues including First Amendment, higher education, collective bargaining, election, tax, labor, personnel, financial, and contract issues.

Past legal interns have helped research and write amicus briefs in the federal court system, updated a multi-state survey on faculty handbooks as employment contracts, and researched and written legal outlines and fact sheets on topics such as “Faculty and Defamation Suits,” “Faculty and Family Leave Issues,” and “Academic Freedom and the First Amendment.” Externs should be in their second or third year of law school and be available to work approximately fifteen hours per week.  Summer internships are available to students who have completed their second year of law school.  AAUP legal staff will work with interested applicants to arrange for public interest stipends, academic credit or pro bono credit from their law school.

Qualified applicants will possess excellent analytical skills

• strong writing and research skills
• interest in higher education issues
• enthusiasm and initiative

To apply for an externship or internship position, please send a cover letter, resume, official transcript and writing sample to:

AAUP – Legal Department
ATTN:  DC Internship Program
1133 19th St. NW, Suite 200
Washington, D.C.  20036
legal.dept@aaup.org (If applying by email, please address the Subject line as: “DC Internship + Your Name”)

For more information, please see AAUP’s Legal Program.