Boston Consortium for Higher Education

How to Develop Network Citizenship Behavior

In a university environment, leadership needs to be seen as a collective, not an individual, quality. Those in leadership positions should trade their role as a director of action for that of a facilitator who promotes mutual learning. They should encourage members of their staffs to learn from one another’s expertise. The learning process should operate as a cascade, starting with the individual, expanding to departments and organizations, and ultimately extending between organizations across the network. 

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